As a cross-border e-commerce platform rooted in London, UK, Daleybiotech is committed to providing efficient and reliable delivery services to users worldwide. Currently, the platform has taken the lead in opening delivery services to the Chinese Mainland region, and will gradually expand to more countries and regions based on business development, building a convenient logistics bridge for cross-border shopping between China and the UK. Below are detailed delivery instructions. We recommend that you read them carefully before placing your order to better understand the delivery process and relevant considerations

I. Delivery coverage area

The current platform has officially opened its delivery service to the entire Chinese Mainland (including Hong Kong and Macao regions, but Taiwan, China is not yet open). Whether you are located in a first-tier city or a remote area, you can enjoy our cross-border delivery service (for some remote areas subject to logistics constraints, additional delivery time may be required, and the specifics shall be subject to the prompts on the order page). The opening plan for delivery to other countries and regions will be promptly announced through the official website of the platform, email notifications, and other means. Please stay tuned

II. Delivery Methods and Timeliness

Based on product type, order amount, and user requirements, the platform offers two mainstream cross-border delivery methods. You can choose according to your own situation when placing your order:

Standard delivery (cooperative logistics: DHL, FedEx cross-border dedicated line)

Applicable scenarios: Regular merchandise (excluding flammable, explosive, liquid, and other prohibited items), with no special restrictions on order amount

Delivery time: After shipping from the warehouse in London, UK, it usually takes 7-15 working days to arrive at the recipient's address in Chinese Mainland (excluding the 1-3 working days for stock preparation before the product is dispatched from the warehouse). For remote areas (such as Xinjiang, Xizang, Qinghai, etc.), the delivery time may be extended to 18-22 working days, subject to the specific logistics tracking information

Service advantages: High cost-effectiveness, support for full logistics tracking, and coverage of most regions in Chinese Mainland

Expedited delivery (cooperative logistics: DHL Express, UPS Express)

Applicable scenarios: Products urgently needed and orders with high time-sensitive requirements

Delivery time: After shipment from the UK warehouse, it takes 3-5 working days to arrive in major cities in Chinese Mainland (the stocking time is also 1-3 working days). For remote areas, the delivery time can be controlled within 5-7 working days

Service Advantages: Fast delivery, priority customs clearance, priority delivery, equipped with dedicated logistics customer service, able to respond to logistics inquiries in real time

Note: The delivery timeframe is for reference only. The actual delivery time may be affected by force majeure factors such as customs clearance speed, holidays (such as Chinese Spring Festival, British Christmas), weather, and epidemics. If there is a delay in delivery, the platform will inform you via email or text message as soon as possible

III. Calculation of delivery fees

The delivery fee is calculated based on the delivery method you choose, the total weight of the order items, and the area where the delivery address is located. The specific fee will be displayed in real-time on the order settlement page, ensuring transparency and no hidden charges. Currently, the platform offers the following preferential policies for delivery fees to help you reduce your shopping costs:

Standard delivery fee: For orders with a product weight of ≤1kg, the fee is £35 per order; for each additional 1kg of weight, an additional £15 will be charged (any weight less than 1kg will be rounded up to 1kg)

Expedited delivery fee: For orders with a weight of 1kg or less, the fee is £60 per order; for every additional 1kg, an additional £25 will be charged (any weight less than 1kg will be rounded up to 1kg)

Free Shipping Policy for Full Orders: For orders with a total paid amount of ≥150 pounds, customers can enjoy standard delivery services for free; for orders with a total paid amount of ≥300 pounds, customers can upgrade to expedited delivery services for free (the discount will be automatically applied, no manual claim required, except for some special items such as large furniture and heavy home appliances, which are subject to the specific indications on the product detail page)

IV. Customs Clearance and Tax Explanation

Customs clearance process: As the goods are transported across the border from the UK to Chinese Mainland, they must undergo the customs clearance process in China. The platform will prepare complete customs clearance documents for you in advance (such as commercial invoices, goods lists, personal identity verification, etc.). You only need to accurately fill in the ID number that matches the recipient's when placing the order (for customs clearance filing of personal items. The platform strictly protects your identity information and only uses it for customs clearance purposes). No additional actions are required, as the customs clearance process will be assisted by the platform's cooperative logistics service provider

Tax and fee burden: According to relevant regulations of China Customs, the import of cross-border personal goods may involve postal goods tax (the tax rate is divided into three levels: 13%, 20%, and 50% according to different categories of goods, and the specific tax rate shall be subject to the approval of Customs). Currently, the platform adopts a "tax and fee transparency" policy:

If the order incurs a postal tax, the customs will charge it directly to you, and you can pay it with the tax payment voucher issued by the customs

During certain promotional activities, the platform will introduce a "tax and fee subsidy" policy. The specific subsidy rules are subject to the instructions on the activity page. The subsidy amount will be refunded through the platform account balance or the original payment path after you have paid the taxes and fees

V. Logistics Tracking and Receipt Instructions

Logistics Tracking: After the goods are dispatched from the UK warehouse, the platform will send a shipping notification containing the logistics tracking number to your registered email and mobile phone. You can track the logistics progress in the following two ways:

Log in to your Mulanhill platform account, navigate to "My Orders", find the corresponding order, and click "View Logistics" to check the real-time logistics status (such as "Out of Warehouse", "In Transit", "Customs Clearance", "Delivery in Progress", etc.)

Copy the logistics tracking number, log in to the official website of the corresponding logistics service provider (such as DHL or FedEx), and enter the tracking number to view the detailed logistics track and estimated delivery time

Goods Receipt Instructions:

The recipient must keep their phone accessible for the logistics delivery personnel to contact for delivery. If multiple attempts to contact the recipient are unsuccessful, the package may be returned to the UK warehouse, and the return and forward shipping fees incurred will be borne by the recipient

Upon receiving the goods, please be sure to check on the spot whether the package appearance is intact, and whether the packaging has any signs of damage or tampering. Sign and accept the goods only after confirming that everything is correct. If you find any damage to the package, missing items, or damaged goods, you must immediately take photos to preserve evidence and contact our platform customer service (support@mulanhill.co.uk) to apply for after-sales processing. If you raise any issues after signing and accepting the goods without inspecting them on the spot, it will be difficult for the platform to assist in verifying and handling them

If you are unable to receive the goods personally, you may entrust someone else to sign for them on your behalf. The person signing on your behalf must provide proof of your authorization (such as a screenshot of an authorization text message) and their own ID card to ensure the safe delivery of the package

VI. Special Instructions

Embargoed goods restrictions: According to Chinese customs and international logistics and transportation regulations, some goods are classified as embargoed or restricted for transportation, such as liquid cosmetics (with a capacity exceeding 100ml), flammable and explosive items, controlled knives, live animals and plants, and pharmaceuticals. Such goods cannot be delivered through cross-border logistics. Please carefully check the "Delivery Restrictions" description on the product details page before placing your order to avoid order cancellation due to embargoed goods

Address modification rules: After the order is successfully paid, if you need to modify the shipping address, you must contact customer service to apply for modification when the product is in the "Paid and Awaiting Shipping" status (usually within 24 hours after payment). If the product has already been shipped or entered the customs clearance process, the address cannot be modified. We kindly ask for your understanding

Parcel return and reshipment: If the parcel is returned to our UK warehouse due to your personal reasons (such as incorrect delivery address, refusal to accept delivery, or no one being available to sign for the delivery), you can choose between "Requesting a Refund" or "Requesting Reshipment": Requesting a refund will incur a deduction of the incurred delivery fee and return shipping fee; requesting reshipment will require an additional payment of the delivery fee, with the specific fee subject to calculation by our customer service team

If you encounter any issues during the delivery process (such as long-term lack of logistics information updates, package loss, customs clearance abnormalities, etc.), you can contact us at any time through our platform's online customer service (log in to the official website and enter "Help Center - Online Customer Service") or our official email. Our platform will provide you with professional assistance during working days (Monday to Friday, 9:00-18:00 GMT) to ensure a smooth and worry-free shopping experience.